News Flash

A Public Service Profile on Improving the Customer Experience

By County Manager, Chris Coudriet 

Through the doors. Down the hallway. Past the fish tank. Look for the signs.

There’s no way of knowing just how many times sentences like those were used by New Hanover County employees while helping vis...

New Hanover County is building for a brighter future

The distance between our Government Center and the Appalachian State campus is a little more than 300 miles. Give or take a few pit stops on the route, that equates to around five hours of staring through a windshield – which offers someone a lo...

A Public Service Profile on Communicating Better with our Community

One of the things that truly makes New Hanover County a special place to live is the wide variety of people who choose to call this community home.

With so many individuals from different backgrounds, cultures and lived experiences, our county truly is a p...

A strategic focus for continuing to move our community forward

By County Manager Chris Coudriet

June 20, 2011. There is no shortage of significant days throughout the history of our community, but that date more than 12 years ago marked a truly important moment for our county’s future.

On June 20, 2011, the New Hanover...

A Public Service Profile on Breaking Through by Fixing Things

By County Manager, Chris Coudriet

Here in New Hanover County, we are fortunate to have amazing team members across more than 30 departments dedicated to working with our customers to administer services and programs that enhance the quality of life in our ...

County budget continues support for public education, community resources and more

By County Manager, Chris Coudriet

Time truly does fly, or at least it feels like it does.

While it’s hard to fathom that six months have passed since we turned the calendars, June is a significant milestone for those of us working in the public se...

A Public Service Profile on Creating a Cleaner Community

By County Manager, Chris Coudriet

This will come as no surprise to anyone who calls New Hanover County home, but our community is rapidly growing. As people learn about the amazing quality of life available here and make plans to relocate, we know there wi...

A new home for government to better serve our community

By County Manager Chris Coudriet

Looking out my new office window, I have a bird’s eye view of the former facility that served as the primary home for New Hanover County Government for more than two decades. 

When it was constructed in 19...

A Public Service Profile on the Elements of Building Relationships

Developing a strategy for the journey ahead

By County Manager Chris Coudriet

Does anyone remember a time before GPS? Back when traveling, especially to unfamiliar places, meant pulling out an oversized map from the glove compartment and hoping there were no roadblocks or detours between Point A and ...

A Public Service Profile on Community Connections

By County Manager, Chris Coudriet

In just one year, Port City United has formed a dedicated team and developed relationships throughout the community, established Community Resource Coordinators in schools to work with students and families, and created co...

Holiday greetings and gratitude from New Hanover County

By County Manager Chris Coudriet

New Hanover County has had a great 2022, with new initiatives and a keen focus on improving our core services. 

We won 10 national awards and one state award for innovation, New Hanover County Fire Rescue received i...

For mental health and substance use, help is on the way

In today’s world, the likelihood that you or those closest to you have been impacted, either directly or indirectly, by mental health or substance use issues is almost guaranteed.  

Long before the pandemic changed how we went about our lives, the...

A Public Service Profile for Superior Fire Services

Recently, New Hanover County Fire Rescue (NHCFR) became an Accredited Agency with the Commission on Fire Accreditation International. Going through this process was voluntary and something our Fire Rescue team was dedicated to – because they are constantl...

Quarter-cent sales tax for public transportation in New Hanover County

When ballot boxes open for the upcoming 2022 elections, our community will be asked to answer a question – Is improved mobility and access to public transportation something our citizens have a desire to make possible through sales tax funds?

Before voting...

A Public Service Profile for Housing Affordability

New Hanover County is growing. This is an undeniable fact.?? 

And while growth is inevitable, making sure it provides affordable opportunities for an array of families at different income levels is something the Board of Commissioners has committe...

Lower taxes, expanded service – a budget committed to helping New Hanover County move forward

A little more, with a little less.

It sounds like an impossible task. But that was the challenge and opportunity presented to New Hanover County staff when talking with the Board of Commissioners about their goals for Fiscal Year 2022-23 budget.

Lo...